How it works
A simple five-step journey
We keep things light, calm and practical. You stay in control of what you share and when.
- 1
Start with a quick check
A short, plain-English set of questions — no more than seven. You can stop or change your answers at any time.
- 2
Tell us whether you are new or already in progress
We adjust what we ask so we don’t waste your time on things that don’t apply.
- 3
Share a few details about your situation
Where you live, your housing situation, and what you need help with most.
- 4
Get routed to the right next step
Sometimes that’s information; sometimes it’s a suggestion to gather a document or speak to your council or OT.
- 5
Book support if needed
If a callback would help, you can choose a time. If your situation is more complex, we may suggest a priority callback.
Setting expectations
Timelines can vary depending on your local authority, assessment needs, permissions, and property complexity. Your council remains the decision-maker for the Disabled Facilities Grant.